Question Answer
Our FAQ page covers answers to common questions about the company, products, customization, logistics, and after-sales support.
We are committed to providing you with comprehensive and detailed information to help you better understand our products and services and how to best meet your needs for cooperation with Willdarts.
For Company
For Company
What services can we provide?
Accepted Delivery Terms: FOB, CFR, CIF, EXW, DDU;
Accepted Payment Currency: USD, EUR, CNY;
Accepted Payment Type: T/T, Credit Card, PayPal, Western Union, Cash;
Language Spoken: English, Chinese.
Why should you buy from us not from other suppliers?
Guangzhou YuXinlong Sports Equipment Co., Ltd was established in 2011, we have an independent product research and development team, focus on recreational equipment, sports equipment, research and development, production and sales more than 9 years.
If your company will send engineer to my country for technical problems?
If customers need, our company will arrange our technicians to our customers’sites, and help our customers install and adjust their purchased game machines. We can also offer training to our customers’technicians and other related staffs to ensure the good operation of the sites.
Who are we?
We are based in Guangdong, China, start from 2016, sell to North America(15.00%), South America(15.00%), Eastern Asia(10.00%), Eastern Europe(10.00%), Mid East(10.00%), Southeast Asia(10.00%), Africa(5.00%), Western Europe(5.00%), Central America(5.00%), Northern Europe(5.00%), Southern Europe(5.00%), South Asia(5.00%).
There are total about 51-100 people in our office.
How can we guarantee quality?
Always a pre-production sample before mass production;
Always final Inspection before shipment.
If your company can provide interpreter for us?
Our company will provide the English interpreter for free, as for the rare language we will help customer to seek an interpreter company with favorable price and good services.
If your company can help me to reserve a hotel if we come to visit your factory?
Our company can help customer to reserve a hotel if they come to China and we can pick up customer at airport or hotel if necessary.
Can I Visit your company?
Of course.Our company covers an area of 5,000 square meters. The seventh floor is the exhibition hall, which mainly displays all of our dart machine types, it also has some office areas.. The 8th floor is the factory, which is responsible for assembling and testing the machines.
What can you buy from us?
Electronic Darts Machine,Darts Game machine,Soft tip Darts Game,Darts board,game machine
For Products
For Products
Lifetime of your product?
It’s according to the maintenance of product, generally speaking it’s about 3-5 years.
Different coins from different countries can be acceptable to coin selector? How about cash?
Different coins from different countries can be accepted by coin selector. Also we can install a bill
note recognize devise into the machine (as usually comes with the coin one).
If the voltage and plug of your product will come with my standard?
We will confirm Voltage and plug with customer and produce machines as the customer’s request.
Minimum Order Quantity
For new customers, they can place a trial order to test the product’s quality and the sales in their markets.
For Customization
For Customization
Can I customize special specifications or packaging?
Yes, we provide customized services, you can customize special specifications, packaging and private label etc. according to your needs.
Are there any additional charges for customized services?
Customized services may be subject to appropriate customization fees based on your specific requirements, which can be negotiated with our sales team.
How long does customized service take?
The time for customized services depends on your specific needs and order volume. Generally speaking, we will provide you with customized solutions as soon as possible.
If your company can custom product as my required and put my logo on?
All of our product are designed and customized as required including color, print, pattern and logo.
Is there a minimum order quantity requirement for customization services?
Customized services may have minimum order requirements based on your specific needs and product type, please consult our sales team for details.
If your company can provide customized services?
By deeply understanding our customers' needs, we provide personalized solutions to ensure that the equipment selected meets our customers' unique business requirements.
About Logistics
About Logistics
Does it support express delivery?
Yes, we support express delivery services. You can choose different delivery methods according to your needs, including ordinary express delivery and expedited express delivery.
Can I change my shipping address?
Yes, you can contact our customer service team to modify the delivery address before order confirmation to ensure that the order can be accurately delivered to the address you specify.
How to track my order?
You can track your order through our official website or the order number provided, and learn about the logistics status and delivery progress of your order at any time.
Does your product support global logistics and distribution?
Yes, our products support global logistics and distribution services, and you can receive our products anytime and anywhere.
Is your logistics and distribution service reliable?
Yes, we cooperate with a number of well-known logistics companies to ensure the timeliness and reliability of logistics and distribution services and provide you with a satisfactory distribution experience.
How long does logistics delivery take?
Shipping times depend on your location and the shipping method you choose. Generally speaking, international shipping can take anywhere from a few weeks to a few months.
About After Sales Support
About After Sales Support
Can you provide the technical support?
We can offer instructions,photos,videos for buyer's installation and operation of the game machines. If buyer need,we send engineers to abroad to install the machines for free, and buyer only need to pay for visa,round-trip tickets,room and food.
What should I do if there are problems when using the product?
If you encounter any problems when using the product, please contact our customer service team in time, and we will wholeheartedly provide you with technical support and solutions.
How long is your warranty period?
Our machine warranty 1 year, target plate warranty 3-5 years, lifetime after-sales service.
If I am not satisfied with the product, can I return it?
Yes, if you are not satisfied with our products, you can apply for a return within a certain return period. For specific return policies, please refer to our official website or contact our customer service team.
Can't find the answer?
If you have any specific questions not covered in the FAQ section, please feel free to contact our knowledgeable customer support team.
Our professional team will respond to your message within 24 hours. Alternatively, you can contact us directly by email or phone.
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